Terms & Conditions

Last updated: 12/02/26

Welcome to The VANA Project. These Terms & Conditions outline the rules, responsibilities, and expectations that apply when you use our website, thevanaproject.store, and when you purchase products from us.

By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the site.

1. About Us

The VANA Project is a UK‑based creative brand offering fine‑art prints, nature‑inspired artwork, and related products.

Business Owner: Jazmine Pierre / The VANA Project
Location: Poole, Dorset, United Kingdom
Website: https://thevanaproject.store
Email: info@thevanaproject.store

2. Use of the Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.

You must not:

• Copy, reproduce, or republish any content without written permission

• Use our content for commercial purposes without a licence

• Attempt to interfere with the website’s security or functionality

All artwork, photography, branding, and written content on this site is the intellectual property of The VANA Project unless otherwise stated.

3. Products & Descriptions

We take great care to ensure our product descriptions, imagery, and details are accurate. However:

• Colours may vary slightly due to screen settings

• Handmade or printed items may have natural variations

• Sizes and specifications are approximate unless stated otherwise

If you have questions about a product, please contact us before purchasing.

4. Pricing & Payment

All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.

We reserve the right to update prices at any time.
Payment is processed securely through trusted third‑party providers. We do not store your payment details.

5. Shipping & Delivery

We ship within the UK and internationally where available.

• Estimated delivery times are provided at checkout

• Delays caused by postal services or customs are outside our control

• You are responsible for providing accurate delivery information

If a parcel is returned due to incorrect details, additional shipping fees may apply.

6. Returns, Refunds & Exchanges

We want you to love your artwork. If something isn’t right, please contact us within 14 days of receiving your order.

You may be eligible for a return or exchange if:

• The item is unused and in its original condition

• You notify us within the legal cooling‑off period

• The item is not a personalised or custom-made product

We cannot accept returns for:

• Digital downloads

• Custom or personalised items

• Items damaged due to misuse or improper handling

Return shipping costs are the responsibility of the customer unless the item is faulty.

7. Faulty or Damaged Items

If your order arrives damaged or defective, please email us within 48 hours with photos of the issue.
We will replace or refund the item in accordance with UK consumer law.

8. Cookies & Privacy

Our website uses essential cookies to function and optional cookies to improve your experience.

For full details on how we handle your data, please refer to our Privacy Policy.

By using this site, you consent to the use of required cookies.

9. User-Generated Content

If you submit reviews, comments, or other content:

• You grant us a non‑exclusive licence to use, display, and share that content

• You confirm the content does not infringe the rights of others

• You agree not to post unlawful, offensive, or harmful material

We reserve the right to remove inappropriate content.

10. External Links

Our website may contain links to third‑party sites.
We are not responsible for the content, accuracy, or practices of external websites.

11. Intellectual Property

All artwork, images, branding, and written content on this website are protected by copyright and may not be used without permission.

You may not:

• Reproduce or distribute our artwork

• Use our branding for commercial purposes

• Claim ownership of any content from this site

12. Limitation of Liability

Nothing in these Terms excludes liability where it cannot be excluded under UK law.

To the fullest extent permitted:

• We are not liable for indirect or consequential losses

• We do not guarantee uninterrupted or error‑free website access

• We are not responsible for losses caused by misuse of our products

13. Changes to These Terms

We may update these Terms occasionally.
Any changes will be posted on this page with a revised “Last updated” date.

Continued use of the website indicates acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.