Privacy Policy

Last updated: 12/02/2026

This Privacy Policy explains how The VANA Project (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit thevanaproject.store or interact with our services.

We are committed to respecting your privacy, protecting your data, and being transparent about how your information is used.

1. Who We Are

The VANA Project
Poole, Dorset, United Kingdom
Website: https://thevanaproject.store
Email: info@thevanaproject.store

We operate as a UK‑based creative business offering fine‑art prints and related products.

2. Information We Collect

We collect information to process orders, improve your experience, and operate our website effectively.

Information you provide directly

• Name

• Email address

• Billing and shipping address

• Payment details (processed securely by third‑party providers; we do not store card information)

• Order notes or messages

• Contact form submissions

Information collected automatically

When you browse our website, we may collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Cookies and similar tracking technologies

Information from third‑party services

If you choose to interact with embedded content (e.g., social media, video players), those services may collect additional data according to their own privacy policies.

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Communicate with you about purchases, updates, or support

• Improve website performance and user experience

• Personalise content or recommendations

• Comply with legal obligations

• Prevent fraud or misuse of our services

We do not sell or rent your personal data.

4. Legal Basis for Processing (UK GDPR)

We process your data under the following lawful bases:

• Contract: to fulfil your order or provide customer support

• Consent: for optional cookies, marketing emails, or newsletter sign‑ups

• Legitimate interests: improving our website, preventing fraud, analysing performance

• Legal obligation: tax, accounting, or regulatory requirements

5. Cookies

Our website uses:

• Essential cookies — required for the site to function

• Performance cookies — to understand how visitors use the site

• Marketing or analytics cookies — only with your consent

You can manage or disable cookies through your browser settings at any time.

For more details, see our Cookie Policy (I can create this next if you want).

6. Sharing Your Information

We only share your data with trusted third parties when necessary, such as:

• Payment processors (e.g., Stripe, PayPal)

• Shipping and delivery partners

• Website hosting and analytics providers

• Email marketing platforms (only if you opt in)

These partners are required to protect your data and use it only for the services they provide.

7. Data Storage & Security

We take appropriate technical and organisational measures to protect your information from:

• Unauthorised access

• Loss or misuse

• Alteration or disclosure

Your data is stored securely and only for as long as necessary for the purposes outlined in this policy.

8. Your Rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your data (in certain circumstances)

• Object to or restrict processing

• Withdraw consent at any time (for marketing or optional cookies)

• Request a copy of your data in a portable format

To exercise any of these rights, contact us at: [your email]

9. Retention Period

We retain personal data only as long as necessary:

• Order information: up to 6 years (for tax and accounting purposes)

• Marketing data: until you unsubscribe

• Website analytics: typically 26 months or as defined by the provider

10. Children’s Privacy

Our website is not intended for children under 16.
We do not knowingly collect personal information from minors.

11. External Links

Our website may contain links to third‑party websites.
We are not responsible for their privacy practices or content.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last updated” date.

Continued use of the website indicates acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

The VANA Project
Email: info@thevanaproject.store
Location: Poole, Dorset, United Kingdom